Contact us….

Mill House Caravan Park
Pleasant Valley
Stepaside
Pembrokeshire
SA67 8LN

01834 812069
@stayinpembs

Corona Virus Information

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We are now fully open with some restrictions.

PLEASE NOTE Wi-Fi NETWORK IS NOW – EnGenius1
This page will be continually updated with information useful before, during and at the end of your stay – please scroll through and revisit

We’re implementing systems to deliver the best service we can while working within given government guidelines to help protect our customers, our staff and ourselves.

We may pass on your contact details to NHS Wales Test Trace & Protect Service if requested to do so – this is limited to your name, contact number and the dates/times of your visit.

We’re fully open, including the use of shared facilities. We’d recommend using your own facilities if you have them.

Play Equipment – is available with appropriate guidance – in Wales children under 11 years old are no longer required to maintain social distance

Laundry – open, but not available on Saturdays or Sundays for operational reasons

The Office will remain closed

We will be asking all our customers to be patient and respectful with any necesary changes. We have been fortunate in our local area with very few instances of Covid-19 and there is some anxiety within our local community over the impact of a large influx or visitors. So we’d particularly like you to be mindful as you move about – if the path is narrow arrange to be in single file when passing others for example.

Thanks for the overwhelming support of our guests. We’re very grateful and appreciative -it’s meant a lot to us.

We hope to see you soon

Simon & Amanda

Pre-Arrival

Please do not travel if you or any of your party are feeling unwell or showing symptoms of Covid-19.

We require notice before you arrive and preferably by email to confirm no one in your party is suffering with Covid-19 or displaying symptoms. If you reside in an area under local lockdown rules and are not permitted to travel or stay overnight it’s your responsibility to abide by the law – this applies if any members of your extended household reside in a restricted area too.

Social distance in Wales is 2 metres (and it’s actually the law) although it no longer applies to children aged 11 or under

On arrival one person only should approach reception – please observe social distancing. I’m afraid we won’t be able to exchange the customary handshakes or hugs! Shops and services that have being doing a great job of serving us for the last few months will need to adjust to significantly increased numbers – we’d recommend bringing some supplies with you to avoid the need for shopping particularly on arrival day.

We have shared toilet facilities available but these are closed daily between 12:00 and 14:00 so please do not expect to use them during that period.

Arrival times – 4:00 p.m. for Holiday Caravans, 3:00 p.m. for Camping with Touring remaining at 2:00 p.m.

For touring and camping customers we’d recommend bringing gloves and sanitiser for handling waste emptying & water refilling.

During your Stay

If you or anyone in your party becomes unwell with symptoms of Covid-19 please isolate yourselves immediately and return directly home if possible. Contact us on 07771 638280/07795 547311 or by email holiday@milhousecaravan.co.uk.

Please maintain a social distance – even if it’s not something you feel the need to do for your personal safety we’d ask you to do it out of respect for other people who may feel more anxious than you do.

Welsh law imposes restrictions on people gathering indoors with others without a reasonable excuse. Since 22/8 up to four households have been allowed to join together in an extended household. in effect all the people in the households become part of a single household and enjoy the same legal freedoms a household has.
The key rules are that:
• no person can be part of more than one extended household, with the exception of children who live in two homes (for example because their parents have separated and have joint custody)
• all individuals in one home must belong to the same extended household
• all of the adult members of each household must agree to join the same extended household
• once you have agreed and joined an extended household, nobody can leave the extended household to form a new one.

The guidance states that all of these rules are matters of law, and if individuals enter into an extended household which does not comply with these rules, or by acting as if they are in an extended household where they are not, they are at risk of committing a criminal offence.

This means people should not enter each other’s caravans/awnings outside their extended household. Visitors to the park are not permitted without prior arrangement and only if from the same extended household.

Do not walk in-between or behind other people’s caravans or pitches

When walking or cycling on the Park please move to your left when approaching others.

Social/group outdoor activities of up to 30 people are permitted so long as they do not compromise social distancing measures

Please show similar respect for our community – we’ve been in lockdown with a very reduced number of people and restricted movement. The contrast for the locals when we’re open for visitors may be quite alarming for some.

You are responsible for your children, please do not allow them to behave in a way that puts others at risk.

Observe any safety signs or requests to help keep everyone safe.

Play Equipment

The play area is not supervised, we are asking all parents/guardians to assess the safety of their children while using the equipment. If you are not comfortable with the level of risk please do not allow your child to use the equipment. Please bring hand sanitiser and/or wipes to clean your children’s hands. It may be appropriate to limit the amount of time your child spends on the equipment.

With regards to Covid-19 there is a risk of contracting the virus from surfaces that may have become contaminated. We would encourage you to ensure hands are washed or sanitised before and after using the equipment.
There is a sanitising station on the hut beneath the ladder of the slide.
There’s hot water and soap available in the toilet block.
Children should be encouraged not to touch their faces or to put their mouths on the surfaces of equipment or their hands in to their mouths
If sneezing or coughing it should be into a tissue or the crook of the arm
Any used tissues, face masks etc. should be disposed of securely and not be placed in the recycling bins.

Before leaving

For the safety of our staff, ourselves and other guests you are required to inform us if anyone in your party has been unwell or displayed symptoms of Covid-19 during your stay. For absolute clarity we still require confirmation before you leave that you have not been unwell or displayed symptoms of Covid-19. The simplest way to do this is by email.

If you are staying in one of our caravans prior to departure please secure the windows in the ventilated position in all rooms.

Dispose of all rubbish, unwanted food items etc.

Leave the caravan unlocked with the keys on the table

Updates

Pubs & Restaurants are currently able to open both indoor and outdoor spaces

Digital Welcome Folder

Currently many local pubs & restaurants are beginning to open interior spaces and some providing takeaway options – some require pre-booking a collection slot. Use this link to Saundersfoot Connect for up to date info.

Refuse & Recycling:
Red Top Bins are for dry clean recycling only NO GLASS or FOOD
Black Top Bins for all general waste and glass
Please do not send children to dispose of rubbish if they are not able to distinguish.
The bins are not for old furniuture, tents and large items and cartons etc. there is a waste & recycling centre at Cranes Cross between Pentlepoir and New Hedges on the Tenby Road

Message from Pembrokeshire County Council:

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Message from local Health Board:

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